Technical Service Specialist
This role involves delivering technical support across cloud infrastructure, encompassing Azure, Microsoft 365, networking, and server administration.
* Manage tickets within the IT Support queue to ensure timely resolutions.
* Provide in-person and remote technical assistance to clients.
* Analyze and rectify hardware, software, and network issues efficiently.
* Sustain and manage Microsoft 365 and Azure environments effectively.
* Execute setup, maintenance, and repair tasks for servers, desktops, and laptops.
* Develop documentation processes to optimize service desk performance.
Key Responsibilities:
* Ticket Management: Efficiently manage and respond to IT Support tickets to guarantee prompt resolutions.
* Customer Assistance: Provide expert technical support to clients both on-site and remotely.
* Issue Resolution: Troubleshoot and resolve hardware, software, and network problems with minimal downtime.
* Environment Administration: Maintain and optimize Microsoft 365 and Azure environments to enhance system performance.
* Infrastructure Setup: Install, maintain, and repair servers, desktops, and laptops to ensure optimal system functionality.
* Process Improvement: Document and implement processes to boost service desk efficiency and productivity.