Guest Relations Agent
Location: Maynooth, County Kildare, Ireland.
Employer: Occupop.
Posted: 20.05.2026.
EU work permit required: No
Responsibilities
Offer a warm welcome and a fond farewell to all guests.
Assist with delivery and safe storage of guest luggage.
Answer telephone calls and respond to emails.
Provide requested information and serve as key point of contact.
Assist guests with local amenities and attractions information.
Ensure guest satisfaction.
Work in a fast‑paced environment.
Qualifications
Minimum 1 year experience in a 5* hotel Front Office role.
Excellent communication skills.
Knowledge of Opera desired but not essential.
Ability to work under pressure with attention to detail.
Flexible approach to work hours (shift work required).
Previous Guest Service experience desired.
Benefits
Part of Accor's global hospitality network.
Employee benefit card with discounted rates in Accor hotels worldwide.
Refer a Friend bonus of €250.
Learning and development opportunities.
Employee Assistance Programme.
Strong team focus and atmosphere.
Meals and uniform provided.
Free parking.
Team‑building and social events throughout the year.
On‑the‑job and seminar training with internal and external trainers.
#J-18808-Ljbffr