AXA Partners is seeking Senior Application Analyst to join the team in Shannon. An exciting opportunity to proactively engage in the support and cost effective delivery of support solutions for a vast number of Business Applications across 25 countries. Serving as a liaison between the IT and the Business organizations, the Senior Application Analyst will perform a key role within AXA Partners IT.
What You'll Be Doing
* Serve as a Senior Application Analyst on IT Business Applications
* Analyses and validates Support incidents and resolves if possible on first contact
* Managing Tickets on Various Ticketing Systems
* Translates Support Incidents into defect tracking tool and liaises with 3rd line support functions or suppliers to manage delivery
* Ensure pro-active management of incidents and communication regarding the progress with client groups and wider business as necessary
* Serves as direct liaison to the business in order to manage the Product Owners prioritization
* Maintains functional peer relationships across the various business functions, clients and suppliers
* Participates in continuous process improvement activities and support quality initiatives
* Supports operations with ad hoc queries/questions and Application Training needs
* Manages communication for System Performance Issues with the business and the Network, DBA, Server teams
* Manages associated Change Controls as part of the Release Management Process
* Supports IT Strategic Projects including Application Platform migrations such as transition to Cloud
* Delivery of Technical Enhancements to supported Applications
* Engages in resolutions for IT controllership issues/tasks for Support Function
* Willing to take on support ownership of new applications including Training/Learning/Engaging with Suppliers
* Manage and maintain the related tools such as Application Servers & Application Services
* Test, Debug and Troubleshoot the applications, as required
* Collaborate with other teams with IT and Business for end-to-end delivery of the solutions
* Mentoring Team Members to pro-actively share knowledge, expertise and advice, providing knowledge transfer with in the Team
What You'll Bring
* Experience in SLA delivery and working under pressure
* Experience in client engagement and an appreciation of excellence in customer service
* Experience in Business and Systems analysis
* Familiarity with basic networking and infrastructure design principles
* Solid written and oral communication. Experience coordinating with various IT functions such as Networks, Security, and QA etc.
* Knowledge and experience in implementing Security best practices
* Ability to quickly grasp business and technical concepts and articulate these in an unambiguous and concise manner
* Ability to work on own initiative and lead small groups
* Mentoring / Training in person and remote
* Broad understanding of business, business technology and business applications
* Experience in working in an Agile Environment
* Commercial Focus
* Responsiveness to Change
* Security Mindset
Qualifications
* Relevant third level degree in Information Technology or equivalent
* 5+ years of experience in Information Technology
What We Offer
At AXA Partners, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.
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Who We Are
We're AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection - with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive - offering solutions and services that make sure we're always at people's side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we're always looking at new ways to offer seamless and reassuring experiences when it really matters.
Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)