Job Overview
The Patient Services Supervisor Grade V is a critical role that ensures a seamless patient experience. This position oversees the administration staff in Patient Access, delivering key performance indicators (KPIs) across HR, cash collections, insurance validations, and patient satisfaction.
This involves providing timely and accurate information to hospital management and clinicians, preparing reports, and contributing to organisational objectives. Additionally, the post holder will be responsible for planning and overseeing daily workflow, managing staff rosters, and fostering a culture of participation and employee development.
Key Responsibilities
* Providing exceptional customer service and support to patients and families
* Managing and developing a team of administration staff to achieve high levels of productivity and efficiency
* Coordinating and implementing process improvements to enhance patient flow and satisfaction
* Maintaining accurate records and reporting on KPIs to inform business decisions
Benefits
A competitive salary and comprehensive benefits package are offered to successful applicants. This role requires excellent organisational and time management skills, with a proven ability to deliver efficiencies and adapt to changing environments.
About Us
We value our employees' well-being and offer a supportive work environment that promotes career growth and development. If you are passionate about delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.