Deskside Engineer
Permanent position
Fully onsite Dublin 7
Auxilion are a leading provider of IT outsourcing and IT managed service solutions. As part of the Auxilion organization you will work directly on a client site (Dublin 7) responding to internal customer service requests needing technical support for hardware/software issues. You will be working closely with a wider team across Ireland to provide the best possible technical service and customer experience that the client requires. The IT Deskside Engineer is responsible for providing on-site technical support to end-users, addressing immediate technical concerns, and ensuring that all IT equipment is functioning optimally.
The Deskside Engineer will be responsible for providing high-quality technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of IT services within the organization. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a customer-focused attitude.
What will you be doing:
* Provide deskside support for hardware, software, and networking issues to end-users.
* Assist users with the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
* Resolve incidents and service requests within established SLAs
* Excellent problem solving and troubleshooting skills.
* Request Fulfilment and Incident Management - initial investigation & diagnosis of incidents. Hands-on support for users.
* Problem Management - problem and opportunity identification, trend analysis for issues raised.
* Knowledge Management - responsible for maintenance of the knowledge base.
* Software Installation & verification- installation and verification of software and software updates.
* Asset Tracking - responsibility for asset tracking and reporting of all existing and new ICT equipment.
* Joiners/Movers/Leavers - implementing joiners, movers and leaver requests according to the documented requirements.
* Maintenance of Active Directory - accurately reflect changes in ownership of laptops/ desktop PC's etc.
* Auditing - facilitate and co-operate fully with any audits and to provide access to any facility, information or records required for the purpose of undertaking the audits
* Moving physical ICT equipment - physically move ICT equipment, assist with desk moves
What skills & experience will you have;
Excellent knowledge of desktop, laptop and mobile device hardware and Microsoft OS products including Windows 10/11, and MS Office 2010, 2013 and 2016. Networking technologies (WAN/LAN) & understanding of networking protocols.
Key Skills include;
* Windows 10/11 & Microsoft Office suites
* MS Active Directory
* O365
* Service Now
* Intune
* MS Teams
* ITIL
* Strong troubleshooting and problem-solving skills
* Excellent communication and customer service skills
* Ability to work collaboratively in a team environment
* Solution orientated
* Attention to detail
* Ability to influence business stakeholders
* Excellent oral and written communicator
* Organised and proactive mindset
Our Company, Auxilion – About Us
Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.