Service Call CoordinatorRathcoole| Full-Time | Office-Based | EMS Copiers LtdAre you an organised, customer-focused professional who thrives in a fast-paced environment? We're looking for a Service Call Coordinator to join our team and take charge of managing service requests, coordinating technicians, and keeping operations running smoothly.This is an office-based position, Monday to Friday, perfect for someone with strong communication and scheduling skills who enjoys problem-solving and delivering excellent service.What You'll Be DoingHandling incoming service calls, emails, and work requestsLogging and prioritising jobs based on urgency and technician availabilityScheduling and dispatching engineers or field staffKeeping customers updated with progress and appointment timesEnsuring job records and service databases are accurate and up to dateSupporting management with ad hoc administrative tasksAssisting with job documentation for invoicing and reportingGenerating reports and helping track service performanceWhat We're Looking ForPrevious experience in a customer service role within a fast-paced environmentExperience in a coordination, scheduling, or dispatching role (preferred but not essential)Strong customer service and communication skillsConfident using Microsoft Office (Outlook, Excel, Word)Organised, proactive, and able to multitaskFamiliarity with service management systemsWho You AreCalm under pressure and solution-orientedA team player who can also work independentlyDetail-focused and thorough in your approachAble to adapt quickly to new systems and proceduresDriven to deliver a great experience for both internal teams and clientsLocation & HoursBased at our Rathcoole officeMonday to Friday9am–5:30pmWhat We OfferA supportive and friendly work environmentOpportunities for training and developmentCompetitive salaryApply NowReady to take the next step in your coordination career? Click Apply to send your CV and join a company where your skills will be valued every day.Job Types: Full-time, PermanentPay: Up to €17.26 per hourExpected hours: 37.5 per weekBenefits:On-site parkingWork Location: In person