Community Operations Analyst - Hindi Speaker
Cpl Solutions Ltd
Ref: #JOB-2420449
Nova atria North, Blackthorn Road, Dublin 18, D18 F5X2
Application Details
In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy.
Job Description
Main Duties:
* Assist client’s community and help resolve inquiries.
* Investigate and resolve issues reported on client’s platform.
* Spot and scope scalable solutions to improve support of community of users.
* Enforce client’s Terms of Use by monitoring reports of abuse.
* Identify inefficiencies in workflows and suggest solutions.
* Escalate issues outside company policy to global team.
Essential Competencies:
* Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
* High adaptability and positive approach to challenges.
* Ability to make decisions and solve problems.
* Effective time management and prioritization skills.
* Working as part of a team and consistently achieving KPIs.
Candidate Experience:
* Fluent in Hindi (market language) and English, alongside cultural understanding of the market.
* Flexible in working in a fast-paced environment with different projects to work on.
* Degree or 1+ years of professional experience preferred.
Salary: €34,000 per annum (inclusive of shift allowance)
Location: Nova Atria, Blackthorn Road, Sandyford Business Park, Dublin 18
Hours: 37.5 hours per week Monday to Sunday (including Bank Holidays). Some weekend work is also required.
Shifts: Evening shift - 6:00 pm – 2:30 am
Contract Type: Permanent
Benefits:
* Health Care & Extensive Training & Development.
* Free access to Covalen Group Scheme website.
* 24-hour Employee Assistance Programme (EAP).
* Wellness Programme.
* Tax Saver Scheme.
* Bike to Work Scheme.
Sector:
* Administrative and support service activities
Career Level
* Experienced [Non-Managerial]
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