Customer Service Account Specialist HybridThe Opportunity:This role is in support of the Sales Director in providing excellent customer support to a diverse range of retail leaders in Ireland. The role will assist in the external engagement with key accounts in the retail sector. You should work to satisfy customers' needs and requests, respond to their queries in a timely manner and aspire to deliver a positive customer experience. You will have excellent communication, analytical and negotiation skills and be customer service orientated.Ultimately, you should be able to assist in the growth of the business by building successful, long-term client relationships with stakeholders internally and externally with a key focus on delivering high standards of customer service and account management.Duties will include:Work closely with the clients to produce sales reports and adhoc business reportsGenerating functional specifications for new system designs & change requests.Plan and manage an engagement from initiation to business as usual.Advise customers in terms of Operational changes that are required in alignment with the technology rollout.Business Analysis of existing system modules for creating process flow diagrams and Business Documentation of the system.Developing and delivering training material for customers.Skills Required:2+ years' experience in similar position, as support to a key account manager with experience dealing with multiples at HO levelExperience in consulting for the entire lifecycle of a project.Excellent communication skills with ability to influence and get key issues escalated and resolved.Experience scoping, translating, with requirements and issues.Highly organised, with ability to prioritize and manage multiple customer engagements simultaneously in a high-pressure, real-time environment.Ability to work independently, or within a teamFluent EnglishIT literateAbility to identify business problems & identify solutions.Ability to manage in a fast-paced, high growth environmentKey Responsibilities:Negotiating with customers regarding pricing/lead-time for orders, after trainingProgressing any customer queries regarding outstanding ordersOrganise and run business reviews with customers and internal stakeholdersMaintain regular customer engagementEnsuring the system is updated using active price management including marginsAnalysis of customer schedules to ensure stock availabilityObtaining up to date forecast information for key customersMonthly sales forecasting analysis on key accountsDemonstrates scalable growthAnalyses customer demands trendsAny other duties as required by managementEducation, Experience & Qualifications:Minimum 2years' experience of Inside Sales or account management experienceDemonstrable growthProficient in oral, written, and mathematical skillsExperience of Microsoft Office package including ExcelGood time managementExceptional presentation skills – demonstrates a high level of professionalism