Senior Client Support Manager - Market Solutions M/F
Overview
CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities.
The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December ****).
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations.
All our job offers are open to persons with disabilities.
Job details
Reference
***********
Publication date
29/01/2026
Business type
Types of Jobs - Sales / Customer Service
Job title
Senior Client Support Manager - Market Solutions M/F
Contract type
Permanent Contract
Location
Europe, Ireland — Dublin (hybrid)
Education
Bachelor Degree / BSc Degree or equivalent
Level of minimal experience
6-10 years
Experience
6-10 years of experience in Market Solutions/Custody
Role purpose
The Client Support Senior Manager (CSM) is responsible for leading and directing the team of CSMs in Ireland.
Each CSM is responsible for monitoring customer satisfaction for allocated clients within Market Solutions, guaranteeing the quality of services and the advancement of action plans to optimise client satisfaction.
The role includes regular internal reporting and direct client contact for problem solving as needed.
This role will have management responsibilities.
Main activities
Track client satisfaction and operational effectiveness: Produce reports for the management chain and Client Team to measure quality of responses (response and handling times).
Operational efficiency: Define, implement and follow up on improvements when services do not meet defined SLAs, in conjunction with the operations team and taking into account the client's situation.
Management of the client experience: Produce reports measuring client satisfaction, complaints and dissatisfaction; present information to operations teams for discussion; analyse recurring problems and monitor corrective actions; notify management, Client Owner and CRM within 24 hours with progress until resolution.
Operational Memorandum/SLA: Contribute to writing Ops Memos/SLAs and review existing ones with the business line; share needs to review processes with the client.
Client requests for IT adjustments: Ensure requests are recorded with responsible person and delivery date; may define priority applications for development in committees.
Client contact for problem solving: When significant problems occur, act as the client's point of contact for tracking resolution and define remedial measures.
Skills
Coordinate internal/external players
Produce reports
Manage complaints
Manage a client relationship
Report on activity
Project management
Client-oriented behaviours
Compliance
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