Company descriptionPower Insurances is a family owned insurance brokerage operating in Limerick since 1957. We are an award winning brokerage (winning the Brokers Ireland best Irish personal lines brokerage in The business has developed into a modern company in the last 15 years incorporating online brands such as & We believe in a high level of customer service for our clients and believe our clients should be treated with respect.Our mission is simple but powerful:Growth through obsessional customer service.We're now seeking a hands-on, people-focused leader to take charge of our Personal Lines operations — inspiring a high-performing team, improving processes, and helping us reach new levels of excellence.This is a visible role where you'll combine leadership, coaching, and operational delivery. You'll set the tone, lead from the front, and shape how our brokerage continues to grow.The Role:Lead & InspireBe the visible leader in the office — motivate, support, and develop your team every day.Lead by example: handle escalations and show what great service looks like in action.Run daily huddles and one-to-ones focused on performance, development, and accountability.Build a culture of pride, positivity, and customer obsession.Recognise great work and address underperformance early and fairly.Deliver Operational ExcellenceOversee all personal lines activity — new business, renewals, MTAs, and claims .Ensure SLAs are met and customer outcomes are consistently excellent.Maintain strong MI and compliance reporting.Streamline processes to improve both efficiency and customer experience.Keep the team focused, supported, and delivering results.Drive Commercial PerformanceMaintain and grow our strong retention rate.Support cross-sell and up-sell activity to give clients the right cover at the right time.Work closely with insurers to resolve issues and improve service turnaround times.Monitor commercial margins and drive smart, customer-focused growth.Uphold Compliance & QualityEnsure full adherence to Central Bank of Ireland regulations and internal standards.Lead QA reviews and coach continuous improvement.Manage complaints fairly and use insights to prevent recurrence.Maintain documentation and data protection standards.Manage EDI audits and document register with the admin teamDevelop the TeamOversee recruitment, induction, and ongoing training.Foster a collaborative, supportive environment where people enjoy coming to work.Encourage professional development (APA/CIP progression supported).Promote accountability, teamwork, and shared success.Review where the business will need new employees in the future and plan their recruitmentWork with our apprentice's on our apprentice scheme and ensure smooth developmentAbout YouCIP-qualified (or working toward it).Deep knowledge of personal lines broking – new business, renewals, MTAs, and claims.7–10 years' insurance experience, including team lead or supervisory responsibility.Strong understanding of compliance and regulation.Experienced using MI/data to drive performance.Calm, organised, and confident under pressure.Excellent communicator who leads by example and builds trust.Tech-savvy with broking systems, insurer portals, and Excel/MI tools.Energy & PresenceYou're the type of leader who lifts the room.Calm yet energetic. Focused yet approachable.You bring momentum, positivity, and a standard others want to follow.The PackageSalary: €45,000–€60,000 DOEBonus: 10–15% performance-linked (retention, SLAs, quality, and engagement)Benefits:Company-backed pensionIncome protection & death-in-service benefitEmployee assistance programmeCPD and qualification supportWellness initiatives & family-business cultureLocation: Limerick (on-site presence essential; limited hybrid flexibility post-onboarding and after 12 months)Hours: Full-time, Monday–FridayWhy Join Power Insurances?We've served Irish customers for almost 70 years, combining tradition with innovation.At Power Insurances, you'll find a friendly, ambitious team that believes in doing things the right way — through obsessional customer service.This is your opportunity to step up into a key leadership role within an award-winning brokerage that genuinely values its people and its clients.How to ApplySend your CV and a short cover note to Use the subject line:"Personal Lines & Operations Manager ."Job Types: Full-time, PermanentBenefits:Bike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountOn-site parkingSick payApplication question(s):Do you have at least 2 years as a team lead or manager/supervisor in an insurance or financial services company?Work Location: Hybrid remote in Limerick, CO. Limerick