As a Senior Service Advisor you will be responsible for providing excellent customer service and managing the service and maintenance needs of our customers. You will act as a liaison between our customers and the service department to ensure a smooth and efficient service process.Key ResponsibilitiesCustomer Interaction: Greet and assist customers, understand their service needs, and provide recommendations based on the manufacturer's guidelines and the vehicle's condition.Service Recommendations: Communicate vehicle issues and service recommendations to customers, including required repairs, preventive maintenance, and suggested services.Service Scheduling: Schedule service appointments and manage loan vehicles, if necessary, to accommodate customer needs and dealership capacity.Service Estimates: Provide customers with accurate and transparent cost estimates for service and repairs, including parts, labour, and potential additional charges.Vehicle Inspection: Conduct vehicle inspections and document the condition of the customer's vehicle. Share findings with customers and prioritize necessary repairs and maintenance.Communication: Keep customers informed of the progress of their service or repair work, including any unexpected delays or additional repairs required.Parts Ordering: Order necessary parts and materials to ensure timely completion of service or repair jobs.Quality Assurance: Ensure that all service and repair work is performed to Volkswagen's quality and safety standards.Billing and Invoicing: Prepare and explain invoices to customers, collecting payments, and handling any warranty claims or issues.Customer Satisfaction: Ensure a high level of customer satisfaction by addressing any concerns or complaints promptly and professionally.Documentation: Maintain accurate and organised service records, including customer information, vehicle details, service history, and repair orders.QualificationsPrevious experience the automotive service advisory role is necessary.Knowledge of Multi Brand vehicles and their maintenance requirements is a significant advantage.Strong communication and interpersonal skills.Proficiency with computer software and service management systems.Ability to work in a fast-paced, team-oriented environment.Excellent problem-solving and organisational skills.Must possess a Full valid driver's license.SkillsAftersales Motor vehicle Customer Service