Key Duties and Responsibilities:
* Handling telephone calls, online inquiries, and dealing with queries in a professional manner.
* Providing Excel reports to management.
* Capturing, recording, and updating customer details in the database.
* Basic accounting, payable, invoicing, and checking.
* Variety of administrative duties as required.
* Answering telephone calls.
Experiences:
* At least 3 years' experience in similar positions.
* A strong customer service background.
* An outgoing personality with a passion for engaging with people.
* Excellent communication skills.
* The ability to understand, anticipate, and meet customer needs.
* A genuine desire to exceed customers' expectations.
* Experience in Microsoft Applications, particularly Excel.
* A strong ability to learn various IT systems.
Description:
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They should be proficient in Microsoft Office, particularly Excel, and have experience working with IT systems.
In this role, you will be responsible for handling telephone calls, online inquiries, and dealing with customer queries in a professional manner. You will also provide Excel reports to management and capture, record, and update customer details in the database.
This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong desire to exceed customers' expectations.