About Selecta
Selecta is the largest provider of unattended self-serve coffee and convenience food in Europe, leading the way in vending solutions and specialist coffee services. We are hiring a Joy Ambassador to join our team and ensure a high level of customer service by providing full and hygienically clean machines that are prepared to deliver maximum sales across the operational base. This is a mobile role visiting multiple client sites daily to restock and clean our coffee or vending machines, while being a friendly point of contact during your visits.
About Selecta
Selecta operates across 16 countries within Europe, serving 12 million people daily. Within the UK, we deliver a national service trusted by approximately 3,500 businesses, serving beverages and snacks at various locations including workplaces, schools, universities, and hospitals.
What does a usual day look like for a Joy Ambassador?
* Ensure all vending machines are filled and cleaned according to company guidelines.
* Complete stock and cash controls across machines and company vans.
* Fix occasional faults on machines and report all faults to the Service Desk.
* Report accidents, unfit foods, and customer complaints to your Area Manager or Service Desk on the same day.
* Provide training to new starters and team members requiring upskilling.
* Maintain high levels of customer care in a courteous manner.
* Conduct regular audits and quality checks on machines, sharing follow-up actions as needed.
* Report machines below hygiene standards to your Area Manager.
* Cover sites using a van or public transport as required.
Requirements
What are we looking for in a Joy Ambassador?
* Ability to train new starters.
* Ability to complete audits and quality checks.
* Adherence to all Health & Safety regulations.
* Flexibility and responsiveness to changes.
* High level of customer care and presentability.
Benefits
Benefits received as a Joy Ambassador:
* 25 days holiday plus bank holidays.
* Life assurance of 2x yearly salary.
* Competitive pay rates, higher than our competitors in most locations.
* Various working patterns, 5 out of 7 days.
* Training and certifications in Food Hygiene, Health and Safety, and Food Handling.
* Five weeks of paid sick leave.
* Development opportunities and clear career paths.
* Vans provided, with no commuting costs; you can take the van home.
* Company phone provided.
At Selecta, we are committed to equal opportunities, diversity, and inclusion. We embrace our differences to achieve our goals and aim to create more moments of joy for everyone through our ways of working.
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