Technical Writer – Contract, Hybrid / South Dublin
Don't miss out on this great opportunity to join this global technology company
Technical Writer and Responsibilities
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This role will see the successful candidate work with a talented team of
What's involved:
* Create clear technical content: guides, tutorials, API docs, and internal resources for different audiences.
* Manage content lifecycle: write, update, and govern materials to keep them accurate and easy to find.
* Lead onboarding content strategy: build a strong library of helpful onboarding and enablement resources.
* Act as a subject-matter expert: develop deep product knowledge and support internal and external teams.
* Collaborate cross-functionally: work with Product, Engineering, Marketing, and Support to fill content gaps.
* Improve documentation processes: set up scalable workflows, version control, and governance standards.
* Document product innovation: capture new features and services for both technical and non-technical users.
* Continuously improve: audit and update content based on feedback, data, and evolving needs.
* Champion content strategy: shape the long-term vision for docs as a growth driver and enablement tool.
* Stay user-focused: use data, community insights, and collaboration to ensure content meets real needs.
What you need:
* 7–8 years of experience in technical writing, specializing in APIs, integrations, and B2B/B2C products.
* Skilled at turning complex technical concepts into clear documentation for all audiences.
* Experienced in creating product docs and onboarding materials for developers, architects, partners, and business users.
* Strong technical background, ideally in computer science, engineering, or related fields.
* Knowledge of REST APIs, authentication (OAuth2, keys), and API ecosystems.
* Comfortable in fast-paced environments with tight deadlines and frequent changes.
* Collaborative across engineering, product, marketing, and support to align docs with go-to-market needs.
* Excellent written and verbal communicator with strong attention to detail.
* Proficient with Markdown, docs-as-code, Git, Swagger/OpenAPI, and Postman.
* Passionate about content that enables self-service, reduces support, and improves customer experience.
* Growth mindset, eager to improve processes and contribute to team culture.