The role of a Technical Support Manager involves overseeing the performance and productivity of a technical support team.
Key Responsibilities
* Lead, mentor, and develop a team to deliver exceptional customer service.
* Provide expert assistance on complex installation or product issues related to plumbing, heating, bathroom systems, and appliances.
* Improve and streamline support processes, documentation, and customer communication.
* Collaborate with Sales, Logistics, and Quality teams for a seamless customer journey.
Applicants should have strong leadership experience, solid knowledge of plumbing, heating, bathroom systems, or white-goods/appliance products, and excellent communication skills with a customer-centric mindset. They must be proficient in CRM systems and MS Office tools.