Welcome to the RevolutionJob Description: Zendesk exists to make it easy for businesses and customers to connect — and we believe that starts on the inside. Great customer experiences are powered by great managers. That’s why we’re not here to tweak around the edges. We’re here to transform how managers lead, accelerate impact, and scale accountability across the business.We’re looking for a Director of Manager Enablement to lead that charge. Reporting into our Head of Talent Strategy & Acceleration. This role isn’t about maintaining the status quo — it’s about redefining it. You’ll challenge what leadership looks like in a global, high-growth, customer-obsessed company.This isn’t just a leadership role. It’s a movement. If you’re ready to shape the future of managerial excellence — and activate a global, fearless community of leaders—this is your arena.The OpportunityAt Zendesk, we know great customer experiences start with great leadership. That’s why we’re looking for a Director of Manager Enablement — a strategic builder who treats managers like internal customers and enables them with the same rigor, empathy, and precision we bring to customer experience.What You’ll OwnLead Zendesk’s global manager acceleration agenda, aligned to our business growth, organizational transformation, and cultural priorities.Partner across the Talent team, HRBPs, and business leaders to identify challenges, uncover insights, and shape solutions that stick.Influence at the highest levels—bringing clarity, business-relevance, and data insights to conversations.Design & Delivery of Transformational ExperiencesBuild and scale bold, modern enablement for managers—experiences that are inclusive, business-driven, and ready for a global stage.Own the mobilization and capability development of this segment of the organization – across the full program lifecycle—including your manager talent strategy, enablement design, program delivery, relevant measurement—with agility and precision.Prioritize what matters. Test, learn, and continuously sharpen the impact and reach of every initiative.Culture & Mindset ActivationChampion an aligned, empowered and accountable management culture—where leaders drive growth, innovation, and high performance teams.Build a connected global manager community—empowered to lead through change and complexity.What You BringYou think like a business leader. You understand how managers drive value—and you're here to create the conditions to make that real.You’ve scaled manager enablement globally. You know what it takes to build scalable programs that land with impact, even in complex tech environments.You’re both strategic and hands-on. Big picture? Always. But you're not afraid to get into the details and deliver with precision.You lead with data. You focus on what matters, track outcomes relentlessly, and shift fast when needed.You hold the room. You know how to influence senior leaders and managers, guide tough conversations, and make progress.You thrive in complexity. Ambiguity energizes you. You thrive in environments where you solve problems with non-traditional solutions.You bring a global lens. You’ve built management capabilities across cultures, regions, and perspectives—without diluting impact.You’re in. Travel is part of the job, and you welcome it as a chance to connect and lead.Why Zendesk. Why You. Why Now.At Zendesk, we believe that managers are at the heart of how we move, grow, engage and win Join the People team that’s rethinking what great management looks like in a fast-changing world.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.
#J-18808-Ljbffr