About usConcentrix is in the IT, Technology, and Finance industries. Being part of our team, you are able to enjoy:Employer Pension SchemePrivate Health InsuranceLife AssuranceEmployee Assistance SchemeCycle to Work schemeTax Saver Travel SchemeContinuous development planningJob descriptionThe Account Manager is responsible for overseeing the management of moderately complex client accounts and developing processes to ensure favorable relationships with clients, meeting their operational needs. Must successfully manage the client's customers end-to-end, by renewing, expanding, and converting the service relationships our clients have with their existing customer base. The Account Manager calls upon existing client customers to assess areas of opportunity, renew current service contracts, and convert customers to different services when applicable.Resolves moderately complex client issues, researches problems, and makes recommendations for potential product enhancements or modifications. Explores various sales channels to improve sales performance. Assists in the preparation of sales forecasts, quotes, or negotiations.Required QualificationsAptitude to learn and optimize new technology and dataDemonstrated ability to effectively communicate in a fast-paced environment while developing positive relationshipsAvailable to work on-site (office in Santry)Desired QualificationsA minimum of 4 years' experience in an Account Manager positionA minimum of 4 years' experience working in an IT or technical environmentDuties and ResponsibilitiesEnsure client's customers are consistently satisfied with the client's products and services, and resolve escalated issuesAchieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectivesEvaluate the client's customer needs and propose potential solutionsServe as a single point of contact for the client customer and may coordinate the work of client service teamsUtilize data to successfully remediate customer concerns/roadblocks prohibiting satisfactionResponsible for managing sales territory and achieving monthly quotasNegotiate skillfully in tough situationsIdentify opportunities for additional product or service salesUse data to help influence buying/renewal processTogether, let's do something greatIf you find yourself smiling right now and this feels like the perfect next step in your career, we want to hear from you Apply today and find out why 270,000+ people around the globe choose to call Concentrix home.We are proudly one team, one company, One Concentrix and we invite you to join us