Location: Ireland – Dublin or Waterford | Position: Full Time | Hybrid: YesHCS are a fast-growing trusted IT Company who have for over two decades been a trusted technology partner for businesses across Ireland, with strong roots in Waterford and growing teams in Dublin and Cork.As a leader in IT Support, Cyber Security, Digital Transformation, Cloud Solutions, and Business Applications, we deliver solutions that support and safeguard our clients’ evolving digital needs. When you join our team, you become part of a group of skilled, certified, and dedicated professionals committed to providing proactive, high‑quality service. We work across a wide variety of sectors, giving our people exposure to diverse challenges and the opportunity to continually develop their expertise.Role OverviewHCS are seeking an Inside Sales Support Team Lead. This is a hybrid role combining hands‑on sales support work with day‑to‑day leadership of the Inside Sales team.The purpose of the role is to ensure the Inside Sales Support function operates efficiently, consistently, and in line with agreed processes. The Team Lead provides practical oversight, guidance, and coordination of daily activity, while also contributing directly to team output through their own support workload. The successful candidate will improve sales execution efficiency, drive CRM discipline, and enable Account Directors to spend more time selling by reducing administrative friction.This role works closely with Account Directors, Marketing, and Sales Leadership to ensure the highest levels of service are delivered to our customers.Key ResponsibilitiesSupportCarry out support activities in line with team standardsManage and support inbound enquiries, follow ups, and opportunity administrationEnsure accurate and timely CRM updates, including opportunity notes, stages, and data hygiene to support reliable forecasting, reporting, and sales decision makingPrepare and maintain sales documentation, records, and supporting informationLead and prioritise daily workloads to meet agreed SLAs, response times, and internal service expectations for the Inside Sales Support teamProvide hands on guidance with task management, follow ups, and workloadAct as the first point of contact for operational queries, issues, or blockersEnsure consistent application of agreed processes, standards, and ways of workingSupport onboarding and day to day enablement of team membersIdentify gaps in execution, CRM quality and address them earlyPromote best practice in opportunity administration and pipeline supportContribute to continuous improvement of Inside Sales Support processes and documentationProvide practical feedback to Sales Leadership on operational issues and improvement opportunitiesAct as a bridge between the Inside Sales Support team and the wider sales organisationReporting & VisibilityTrack and review operational KPIs such as response times, workload volumes, and pipeline accuracyProvide regular updates on team performance, risks, and improvement actionsSupport forecasting and reporting through accurate and up to date CRM dataRequirements5+ years’ experience in an Inside Sales Support or Sales Operations role, with at least 2-3 years in a team lead, mentor, or senior support capacity.Previous experience mentoring, educating, or informally leading sales team membersStrong working knowledge of CRM systems and sales activity tracking. Business Central experience an advantageProactive and adaptable, with a strong appetite for change and continuous improvement in a dynamic environment.Specific IT sector experience, having worked in a similar MSP environment, distributor or vendor a distinct advantage.Exposure to process improvement or operational optimisation within a sales function.AttributesHands on, supportive leadership styleCollaborative and dependable, with a strong sense of ownershipProfessional and approachable communication styleCollaborative team member with a proactive approachAbility to work independently and manage multiple tasks.What We Offer - HCS Benefits PackageAt HCS, we value our employees and offer a comprehensive benefits package to support their well-being and professional growth. Our benefits include:HCS Pension Scheme - competitive retirement savings plans with company matching contributions.Death in Service – in the unlikely event of your death, a lump sum of 4 × your annual salary will be paid to your nominated beneficiaryAviva Care - Access to Health & Wellness Support – Anytime, AnywherePaid Time Off: Annual Leave accrual options, paid sick leaveProfessional Development: Opportunities for continuous learning and development, including access to training programs and certifications.Work-Life Balance: Hybrid working arrangements to support a healthy work-life balance.Due to the high volume of applications, we regret that we are unable to contact all applicants and will only be in touch with candidates selected for the next stage.Please note that applicants must be legally entitled to work in Ireland, as relocation assistance and visa sponsorship are not available for this role.
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