We are seeking a proactive and forward-thinking IT professional to join our clients team in a hybrid role that combines deskside support, project delivery, vendor management and emerging technology leadership.
80-90% of the role will be vendor management.
This position offers a unique opportunity to remain hands‑on with end‑user support while also taking ownership of key IT projects, AI initiatives, and cybersecurity improvements. You will play a central role in supporting daily operations, driving innovation, and coordinating internal teams and external partners to deliver impactful technology solutions.
You will work closely with senior colleagues, gain exposure to large-scale projects, including OCR implementation, EDI integration and cybersecurity enhancements and help shape the organisation’s future IT landscape.
Key Responsibilities
Deskside & Technical Support
Provide on‑site deskside support for hardware and software issues across the organisation
Support Windows 11 PCs, iPhones, Zebra handheld devices, printers, and desktop/laptop hardware
Take ownership of incidents from logging through to resolution, including liaison with third‑party vendors
Maintain accurate documentation and ensure all support tickets are updated promptly
Assist Finance with EDI support, enabling electronic exchange of invoices and credit notes
Project Delivery & Coordination
Support and lead IT and transformation projects across the business
Act as a central coordination point for project planning, execution, and delivery
Contribute to key initiatives such as OCR implementation and testing
Balance hands‑on technical support with project oversight responsibilities
Manage relationships with third‑party vendors, suppliers, and service providers
Coordinate internal teams and external partners to ensure successful service delivery
Provide oversight, direction, and quality control across outsourced IT activities
Identify opportunities to integrate AI solutions into business processes
Support and lead AI initiatives from concept through to implementation
Promote adoption of new technologies and drive continuous improvement
IT Security & Best Practices
Support the development and implementation of cybersecurity protocols
Act as a point of contact for security‑related initiatives
Help embed a strong security culture across the organisation
Training & Knowledge Sharing
Act as a subject matter expert across key systems and technologies
Support training and upskilling of internal staff
Encourage adoption of new tools, systems, and best practices
Required Skills & Experience
3+ years’ experience in a deskside or IT support role
Strong troubleshooting skills across hardware and software environments
Experience supporting Windows 11 and Microsoft Office / Office 365
Excellent written and verbal communication skills
Strong attention to detail and ability to prioritise tasks effectively
Ability to work both independently and collaboratively
Experience in IT project delivery or coordination
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