Contract Opportunity: Customer Care & Complaints Specialist
Are you a highly motivated and experienced
Customer Care professional
looking for a challenging and rewarding contract role? We are seeking a dedicated
Customer Care & Complaints Specialist
to join our client's team on an initial
6-month contract.
This is an excellent opportunity to leverage your expertise in complaints handling and process improvement to drive positive change within a key service area.
The Role:
As the Customer Care & Complaints Specialist, you will be instrumental in managing, analysing, and resolving customer issues across various platforms. You will use your experience to influence enhanced performance and ensure the highest standards of customer service.
Key Service Requirements, Skills & Capabilities:
* Complaints Handling Expertise:
Proven experience (at least one year) managing complaints across diverse channels, including
emails, phone calls, web chat, and social media
.
* Change & Performance Driver:
Demonstrated and successful experience in
driving positive change
and
influencing enhanced performance
in a customer care environment.
* Data Proficiency:
Possess strong skills in
data management, analysis, and processing
to extract insights and inform improvements.
* Technical Systems Experience:
Previous experience using
Complaint Management Systems
(experience with
Microsoft Dynamics
is preferred but not essential).
* Education:
Hold a minimum of an
NFQ Level 7 qualification
or equivalent.
Contract Details:
* Duration:
6-month
* Location:
Hybrid working model -
2 days per week onsite
at the client's office (Dublin City)
If you have the required skills and are ready to make a significant impact on customer service standards, we encourage you to apply today