Job Title
Head of Data
About the Role
This role plays a pivotal part in ensuring seamless, efficient, and standards-driven service delivery. It drives operational excellence through oversight of performance analytics, internal controls, and risk monitoring.
The ideal candidate will optimise the operational effectiveness of our function by supporting continuous improvement initiatives, leading the implementation of enhanced processes, and managing resource allocation across the function.
Key Responsibilities
* Operational Oversight: Define and optimise our service delivery oversight model to ensure efficient operations across delivery teams, managing KPIs, OKRs, SLAs, productivity metrics, and client billing requirements across all services & asset classes.
* Data Analytics: Oversee the collection, integrity, and use of our internal operational data, building dashboards and analytics to drive decision-making, planning, and continuous improvement.
* Data AI & Change Requirements: Responsibility for collating and coordinating the execution of Data and AI requirements across our function.
* Resource Allocation & Optimisation: Lead resource planning, headcount forecasting, and capacity management, aligning staffing with delivery demands and service commitments.
* Operational Enhancement: Supporting strategic and tactical projects that facilitate operational improvement initiatives.
* Cross-Functional Enablement: Work closely with Technology, Process Optimisation & Digitisation, Asset Classes, Specialist Services, Centres of Excellence and Finance to ensure delivery teams are enabled by the right tools, structures, and insights to perform at scale.
Leadership Requirements
* Operational Leadership: Lead the operations for a complex, multi-jurisdictional service delivery operations with rigor, visibility, and control.
* Analytical Mindset: Leverage operational data to guide decisions, improve processes, and create transparency for business owners.
* Control-Oriented Leadership: Deep understanding of risk, controls, and audit requirements in financial services operations.
* People & Resource Management: Skilled in managing team performance, resourcing, and coaching within high-volume environments.
* Continuous Improvement: Ability to challenge processes & people to continually improve.
Technical Skills
* In-depth understanding of fund administration operations and service delivery processes
* Strong grasp of resource planning, work management, and utilization models
* Strong grasp of operational risk and controls
People Skills
* Excellent interpersonal and communication skills for cross-functional collaboration
* Analytical, process-oriented, and solution-focused
Experience & Qualifications
* Significant experience in financial services operations
* Experience managing operational KPIs, dashboards, workforce resourcing & data-driven optimization
* Proven success in managing internal controls and operational risk
Internal Interfaces
* CCSO: All Service Delivery Teams and Asset Class Leads
* CCO: Proposition lead, Commercial Lead, CCO