Job Description
We are seeking an organized and proactive Staff Coordinator to join our team. The successful candidate will be responsible for coordinating staff schedules, liaising with clients, resolving day-to-day challenges, and supporting colleagues across departments.
Key Responsibilities:
* Manage and coordinate staff schedules to ensure adequate coverage for all shifts.
* Act as the first point of contact for client queries providing excellent customer service.
* Resolve scheduling issues, last-minute changes, and staff queries in a timely and professional manner.
* BUILD STRONG RELATIONSHIPS WITH CLIENTS promoting the agency's services and maintaining high standards of care delivery.
* Encourage engagement and motivate staff fostering a positive and supportive team environment.
* Collaborate with payroll and HR departments to resolve shift and pay-related queries.
* Maintain accurate records of schedules, staff availability, and client requirements.
* Support other departments as required to ensure seamless service delivery.
* Contribute ideas for improving staff engagement, retention, and client satisfaction.
Required Skills & Qualifications:
To succeed in this role, you will need:
* Strong organizational and problem-solving skills.
* Excellent communication and interpersonal abilities.
* Ability to remain calm and effective under pressure.
* Team player with a proactive and supportive approach.
* Confident with IT systems and scheduling software training will be provided.
* A 'people person' with a natural ability to build rapport with staff and clients.
Benefits:
This role offers a range of benefits, including:
* The opportunity to work in a dynamic and supportive team environment.
* The chance to make a real difference in the lives of clients and staff.
* Professional development opportunities to help you grow and succeed.
Others:
We offer a competitive salary and benefits package, and we are committed to creating a workplace that is inclusive and respectful of all employees.