We're looking for aTechnical Support Representative (EMEA)to join our remote team — providing exceptional support, resolving technical issues, and ensuring a great experience for our global customers.What You'll Do:Provide timely and accurate technical assistance to customers via email, chat, or phoneDiagnose and troubleshoot software or hardware-related issuesGuide users through product setup, configuration, and usageEscalate complex cases to higher-level technical teams when neededDocument issues, solutions, and best practices for internal useCollaborate closely with product, engineering, and QA teams to improve user experienceMaintain a high level of product knowledge and stay updated on system changesEnsure customer satisfaction through professionalism and empathyWhat We're Looking For:1–3 years of experience in technical support or IT help desk rolesExcellent troubleshooting and problem-solving skillsStrong communication abilities in English (other EMEA languages are a plus)Familiarity with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Jira)Basic understanding of networking, system administration, or SaaS platformsAbility to work independently and manage priorities in a remote settingCustomer-oriented attitude with attention to detailAvailability to work flexible hours within EMEA time zonesWhy You'll Love Working With Us: 100% remote — work from anywhere within EMEA Flexible working hours & diverse international team Continuous learning and career growth opportunities Work with innovative products and modern tools Competitive salary & performance-based bonusesIf you're passionate about technology and love solving customer challenges, we'd love to have you on our teamApply nowto join us as a Technical Support Representative (EMEA) and make a real impact in a global support environment.Hiring #RemoteJobs #TechnicalSupport #ITSupport #TechJobs #RemoteWork #EMEA #WorkFromHome #SupportRepresentative #CustomerExperience #JoinOurTeam