Hotel Receptionist is required at Bonnington Dublin Hotel.
Reception
We are currently recruiting for the position of Receptionist. The person will maintain consistent standards of service excellence, ensuring guest satisfaction while creating a work environment that supports organizational values.
The main duties of this role include:
· Consistently offer professional, friendly and engaging service.
· Answer telephone and email inquiries in a timely manner.
· Assist guests regarding Broomfield House facilities in an informative and helpful way.
· Follow department policies, procedures and service standards.
· Follow all safety policies.
· To greet all guests in a warm, friendly manner
· To check in and out guests efficiently and quickly
· Answer telephone in a friendly, professional manner, transferring calls to correct extensions and dealing with requests
· To take reservations and deal with inquiries
· To ensure billing is correctly done to the agreed standards
· To adhere to all company policies including Customer Care, Health & Safety, Fire Safety, etc
· Effective communication with other employees to ensure the day to day business runs smoothly
· To perform to operation standards on the reception desk.
· Available for Shift work and weekends.
· Ensure that all guest request & queries are dealt with in a polite attentive manner.
· Update all guest information on the system
Core Skill Requirements:
· You will be computer proficient with experience in data entry
· You will be highly customer focused and sales minded
· You will have worked with reservations systems and auxiliary reservation sites.
· You will have worked in a high-volume environment and will be able to demonstrate good time management.
Job Type: Part-time
Pay: €13.50-€14.00 per hour
Benefits:
* On-site parking
Application question(s):
* Are you fully flexible with hours of working
Work authorisation:
* Ireland (required)
Work Location: In person