Service Delivery Engineer Dell Technologies customers rely on our products and services to drive progress.
So we take the service we provide extremely seriously.
Service Delivery is all about making sure our technical solutions help clients fulfill their priorities, challenges and initiatives.
As trusted advisors, we build in-depth knowledge of what each client wants to achieve.
Then we make sure the services delivered by Dell Technologies deliver on all our promises.
We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join usas a Service Delivery Engineer 2 on our GlobalConfiguration ServicesBusiness Operations team in Limerick, Ireland to do the best work of your career and make a profound social impact.
Whatyou'llachieve As a Service Delivery Engineer 2 you will gain insights into Dell Technologies world class Supply Chain business.
You will get the opportunity to deliver a superior customer experience for our services customers.
You will get the opportunity to lead transformational activities that will deliver productivity gains into our team:As a Service Delivery Engineer 2 ,you will be responsible for managing our services operations backlog within our supply chain, ensuring any orders in a potential distress manner are solutioned in a timely manner.You will work withthe Service Delivery Project Management Teams, Services Enablement, Engineering, Global Operations and Partners onensuring our customer orders flow through our Supply Chain in a frictionless manner.
You will: Manage and resolve supply chain issues impacting customer service orders Work with Global Operations, Engineering, IT, and Enablement teams to remove operational bottlenecks Investigate root causes of recurring issues and implement long-term fixes Develop automation and tooling to improve operational efficiency and reduce manual work Track and communicate progress on operational issues and improvements Identify opportunities to streamline processes across the EMEA services supply chain Take the first step towards your dream career Every Dell Technologies team member brings something unique to the table.Here'swhat we are looking for with this role: Essential Requirements Experience working in Supply Chain, Operations, or Service Delivery environments Experience with automation, scripting, or programming (Python, PowerShell, SQL, etc.) Strong problem-solving and root cause analysis skills Ability to work cross-functionally with technical and operations teams Strong communication skills Desirable Requirements Experience in services supply chain operations with data analysis or AI-driven automation Degree in Supply Chain, Engineering, Business, or a related field