Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love.
We're building the future of ecommerce, bringing together community, shopping, and entertainment.
We are committed to our values, and as a remote co-located team, we operate out of hubs within the US, UK, Ireland, Poland, and Germany today.
We're innovating in the fast-paced world of live auctions from fashion, beauty, electronics to collectibles like trading cards, comic books, and even live plants.
Whatnot has something for everyone.
And, we're growing.
Whatnot has been one of the fastest growing marketplaces and we're hiring forward-thinking problem solvers across all functional areas.
About the IT Systems & Operations TeamThe IT Systems & Operations team builds scalable, secure, and reliable corporate tooling & infrastructure, while enabling all Whatnauts to productively collaborate and work.
Our team enables our rapidly expanding company with applications that are in line with modern technology, to maximize productivity and minimize confusion.
As our Senior IT Systems & Operations Engineer, you will:
Engage stakeholders throughout the company to understand the needs and priorities to securely implement and maintain corporate applications, while promoting IT best practices cross-functionallyImplement and maintain tools for IT operational efficiencies and automation, with a lens on innovative and modern technology (i.e.
AI chatbots)Bolster our inventory management capabilities in EMEA, striving for efficient distribution, retrieval, and maintenance of company hardwareEnsure technological compliance with evolving security standards and policies, while future-proofing automations, computer systems, MDM, office network infrastructure, and remote collaboration toolsStreamline and optimize the configuration and workflows for access management with Workday data, Okta configuration, and downstream applicationsDevelop requirements, build, and thoroughly test workflows and automations in iPaaS tooling (i.e.
Zapier) to automate manual processes for IT and business stakeholdersAutonomously lead large impact system integration projects through all stages of SDLCCreate, maintain, and promote standards, procedures, and documentation for ITChampion IT company wide by ensuring quality internal customer service for our global company through service desk tickets and access administrationTravel to our offices on a periodic basis to provide onsite AV, networking, and conferencing supportPartner closely with leadership to build and report on team OKRs and roadmapsBuild and maintain vendor relationships and third party services as neededTeam members in this role are required to be within commuting distance of Dublin.
Curious about who thrives at Whatnot?
We've found that low ego and a growth mindset, while leaning into action, details, and impact goes a long way here.
Join our growing IT Systems & Operations team!
You will work cross-functionally with our Security, Finance, and People team, as well as stakeholders across the company to ensure we are providing all employees with an exceptional experience from onboarding to offboarding, enabling them with the appropriate hardware and software to effectively do their job.
You should have strong internal customer support skills, excellent problem-solving abilities, and a knack for working cross-functionally in a fast-paced, multi-project environment.
Our ideal candidate will bring hands-on technical experience with many tools listed below, as well as the curiosity and adaptability to learn new ones.
In addition to 6+ years of experience as an IT professional in a high growth and/or tech company and 4+ years of experience configuring complex IT systems, you should have:
A proven track record of deploying and maintaining cloud-based corporate applications and automations for access management, security, and collaborationStrong communication and relationship-building skills across all levels, including executives and external partners, with an ability to influence and lead without authorityExperience leading large-scale IT projects with strategic planning and detailed documentation (decision docs, requirements, test plans, deployments)Solid understanding of onboarding & offboarding business processes, with the ability to translate this into technical hardware and software needsProven success in scaling IT processes with automation and emerging technology for high-growth environmentsExperience in managing collaboration tools for remote & distributed teams (Google Workspace, Okta, Zoom, Slack, Alassian Jira, internal AI chatbots, etc.
)Hands-on background developing workflow automations in lightweight iPaaS toolsRobust understanding of core IT systems & operations processes: hardware inventory management, internal service desks, MDM, IAM, A/V & video conferencing, and Wi-Fi & VPNStrong knowledge of MDM best practices and hands-on experience with Apple Macbooks, Kandji, Snipe, Microsoft Windows, Intune, Azure Active Directory, and/or equivalentsSolid understanding of security and privacy principles with experience in Verkada, Nightfall, and Proofpoint preferredFamiliarity with computer networking, especially cloud-based SD-WAN and SDN (Cisco Meraki)Detail-oriented problem solver with strong organizational and documentation skills, able to manage multiple projects and navigate ambiguity with ease.Hands-on approach with excellent communication and a passion for providing direct support.BenefitsHealth Insurance options including Medical, Dental, VisionWork From Home SupportHome office setup allowanceMonthly allowance for cellphone and internetPension planParental Leave16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.Whatnot is proud to be an Equal Opportunity Employer.
We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
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