**Job Title:** Outsourcing Operations Specialist
We are seeking an exceptional Outsourcing Operations Specialist to join our team in Europe Network Capacity Planning.
**Key Responsibilities:
1. Manage Global Outsourcing (GO) capacity planning for the Europe Network, collaborating closely with partner networks to manage long-term and short-term capacity planning processes.
2. Closely communicate and collaborate with GO Vendor Management, Headcount Planning, Capacity Planning, GO Finance, and program teams to ensure smooth execution of capacity planning processes.
3. Build optimal contact volume allocation plans for the outsourcing partner network, balancing trade-offs between quality, productivity, and cost.
4. Coordinate with internal and outsourcing network operation teams to meet business service levels.
5. Mitigate capacity risks by managing dependencies across multiple sites and geographies, clearly communicating dependencies and tracking expectations.
**About the Role:
In this role, you will be responsible for ensuring the effective management of Global Outsourcing capacity planning, ensuring seamless collaboration with various stakeholders, and driving strategic decisions to optimize performance.
**Required Skills and Qualifications:
* Senior experience in Capacity Planning or a related field.
* Experience in business or financial analysis.
* Advanced Excel and big data experience.
* Excellent communication and interpersonal skills, with the ability to effectively communicate with both business and technical teams.
* Proven problem-solving skills, project management skills, attention to detail, and exceptional organizational skills.
**Benefits:
As an equal opportunities employer, we value diversity and inclusivity in our workforce, providing a collaborative and dynamic work environment that fosters growth and innovation.
**Others:
If you are a motivated and results-driven individual with excellent analytical and communication skills, we encourage you to apply for this exciting opportunity.