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Valued Team member: We are glad you are exploring new opportunities within Zimmer Biomet!
What You Can Expect
This position is responsible for providing efficient and effective IT support for two Manufacturing Sites ( 24x7 ) in Ireland and internal (international) office users, provide professional solutions for complex IT problems and questions and works independent as a part in different IT related projects. Besides first and second level support the focus is also on more complex support cases (problem management, work with 3rd Level Team) and take a part of project work. Additionally, this position is also responsible to maintain and ensure the global IT standards and processes are followed.
How You'll Create Impact
* Provide fast and competent technical support to complex IT problems and questions from users and Manufacturing equipment
* Provide first and second level IT support English
* Prioritize between Incidents, project work and support tasks
* Use experience to identify patterns in incidents and resolve underlying structural problems
* Build and maintain relationships with users and other experts
* Keep track using helpdesk tool of (the status of) issues assigned
What Makes You Stand Out
Special expertise:
* Microsoft Office knowledge (Excel, Word, Powerpoint, Outlook)
* User Management Tools
* Excellent Windows (e.g., XP up to Win11) knowledge of client OS
* Knowledge of MS Exchange, Active Directory, Microsoft Azure Services, DNS/DHCP, MS Access, MS SQL
* Preferred knowledge of Service-Now Ticketing System
* Basic knowledge of ERP System, Microsoft AutoPilot, SCCM or other software distribution tools
* Maintain contacts with international customers (end-users)
* Willingness for stand-by for emergency duties outside normal office hours, on weekends and for working hours between 6.00 - 20.00 / 6am - 8pm.
* Project management skills to deliver small projects and participate in medium sized national and international projects
* Communicative, collaborative, initiative and highly customer oriented
* Ability to perform well under high workload and/or time pressure
Personal skills requirements:
* Ability to communicate in a clear and concise manner
* Take responsibility, ownership and care of IT related topics and issues
* Strong English skills both orally and in written form
* Skilled at leading focused, collaborative, friendly and efficient support conversations with end-users
Your Background
Education:
* Commercial or technical education with profound knowledge in computer systems and applications
* Leaving certificate and advanced education in computer science or related field or equivalent experience
* Preferred with a A+ Certification, Network+, MCP, MCSA, and MCSE.
Professional experience:
* Extensive experience as IT Support Analyst (2-3 years)
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