MAIN PURPOSE OF POSITION:
To operate within the fresh foods department efficiently, effectively and hygienically to ensure customer satisfaction at all times with the highest standards of service and products.
CUSTOMER CARE
* To serve, communicate and interact with customers in a friendly and efficient manner providing the highest standard of customer care
* Assist customers with any queries regarding fresh food department products
* To deal with customer complaints in a professional and pleasant way and refer to the department manager / store management where appropriate
OPERATIONAL & STORE PRESENTATION
* To prepare and serve high quality fresh food products in line with department requirements
* Ensure merchandising and product presentation is of the highest standard at all times, adhering to department planograms as advised
* Prepare customer orders in a timely, cost-effective and efficient manner
* To be familiar with and implement fresh food offerings and promotions
* Ensure fresh food equipment, service and storage areas are maintained to the required level of hygiene and that cleaning is carried out as per the documented programme
* Practice careful stock handling so as to minimise product waste
* Adhere to the department portion control policy
* Assist with stock-taking as directed by your manager
FOOD SAFETY
* Monitor and record critical food safety information and maintain necessary HACCP documentation
* Comply with all current food safety regulations & control systems ensuring products are stored, cooked and served in accordance with the BWG Food Safety Manual
* Comply with allergen information requirements including labelling and display of prepack and loose products in the department
* Contribute towards the department achieving symbol group awards through the store standards programme
* Cooperate and provide information as requested by external auditors visiting the premises
GENERAL
· To work collaboratively with management and all store employees in achieving department & store objectives
* To take responsibility for your health & safety and that of your colleagues and customers, and to take action to reduce risks and hazards
· To undertake other additional duties as may be assigned by management
· To participate in and complete all necessary training for the role as identified by management
PERSON SPECIFICATION
The ideal candidate will possess the following attributes
ü Previous experience in fresh food/deli department would be beneficial
ü Knowledge in food safety, hygiene and HACCP would be beneficial
ü Customer driven with great communication and interpersonal skills
ü Hard-working and flexible, with the ability to work both as part of a team and on own initiative
ü Professional & polite manner is essential
ü Committed to continually improving department standards with an attention to detail
ü Committed to delivering great customer experiences in a busy environment
ü Enjoys working in a fast paced team environment and with a willingness to embrace new challenges
Job Type: Full-time
Benefits:
* Company events
* Flexitime
* Food allowance
* On-site parking
* Wellness program
Work Location: In person