Job Summary
This position involves serving as the primary point of contact for customers and vendors, managing service orders, and tracking project progress.
Key Responsibilities:
* Project Management: Provide customer support on non-technical issues related to FIX connectivity.
* Coordinate project kickoffs, ad-hoc calls, and recurring meetings.
* Track service orders, including installations, moves, and changes.
Additional Tasks:
* Perform routine database maintenance tasks, such as archiving emails and updating folders.
* Open legal help tickets, provide necessary information, and track receipt of MLSA amendments.
* Prepare reports and create spreadsheets to track vendor performance and client requests.