Job Title: IT/Digital Services Technician
Location: Dublin, Ireland
The primary role of this position is to provide comprehensive support for the organization's IT systems and infrastructure. The key responsibilities include:
* Focusing on field service to ensure that the organization's IT systems are operational at all times.
* Supporting the field adoption of advanced digital tools and methods.
* Managing internal business relationships to integrate these technologies seamlessly into operating workflows.
* Training staff to adapt to new tools and systems.
The successful candidate will be accountable for IT user experiences across all sites and reports on IT performance metrics. They will also be responsible for setting and monitoring Service Level Agreements (SLAs) for IT support with external vendors.
This role requires a strong background in IT infrastructure, cloud, and digital transformations. Knowledge of SAP environments and GenAI is also beneficial.
Required Skills and Qualifications:
* Ability to positively engage and develop relationships with multiple stakeholders.
* Ability to deal with ambiguity and uncertainty.
* Ability to identify problems, opportunities, and ideate/create ideas for improving existing work methods and workflows.
Experience and Education:
* Min 3 years' experience in the delivery of IT/Digitalization projects.
* Bachelor's degree or equivalent experience in a related discipline.