Company OverviewDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).What you'll doThis role is for an AI Agentic Engineer in End User Service Engineering, focused on driving the next wave of IT operations automation at Docusign. You will design, deploy, and monitor agentic AI solutions to proactively resolve EUS operations tickets, reduce operational burden, and integrate self-healing capabilities across IT platforms. This mission-critical role ensures a secure, compliant, and scalable AI-driven environment, directly enhancing the employee experience.This position is an individual contributor role reporting to Sr. Director, End User Engineering.ResponsibilityDevelop and deploy agentic AI solutions that autonomously resolve common EUS operations tickets (service requests, incidents, and routine tasks) using framework like Crew AI or Vertex AIIntegrate AI agents with SaaS and IT platforms to drive self-healing and auto-remediation capabilitiesEmbed security-first principles into every agentic workflow to ensure compliance and protection of corporate assetsMonitor agent performance, impact, and coverage—driving continuous improvement and expansion of automationPartner with EUS Ops, Security, and IT platform owners to identify high-value automation opportunitiesDocument agent design, workflows, security considerations, and lifecycle managementStay current with GenAI, agent frameworks, and IT automation trends to continuously expand adoptionContribute to the broader AI service ownership strategy, ensuring scalability, reliability, and secure integration across the IT ecosystemJob DesignationHybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectationPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.What you bringBasicBachelor's degree in Computer Science, Engineering, or related field with 5+ years of experience, OR Master's degree with 3+ years of experience3+ years of experience in AI/ML engineering, IT automation, or SaaS developmentExperience in agentic AI frameworks, workflow automation, or intelligent IT service managementHands-on experience working with LLMs and integrating RAG pipelines into enterprise solutionsExperience in one or more scripting/programming languages (e.g., Python, Java)Experience embedding security and compliance controls into AI or automation solutionsExperience with IT operations, incident management, and ticketing systemsExperience with Agile, DevOps, and CI/CD practicesExperience with containerization and orchestration technologies (e.g. Docker, Kubernetes)PreferredExperience with AI/ML frameworks and multi-agent orchestration platformsExperience in developing, designing or integrating front-end AI application entry points (e.g., chatbots, copilots, self-service portals) for end-user interactionAbility to present proof of concepts effectively: Adequate frontend, backend, and DevOps experience to rapidly build and demonstrate agentic AI solutionsFamiliarity with zero-trust and security monitoring in SaaS and IT environmentsTrack record of reducing operational burden via automation or agentic AICertifications in AI, cloud computing, or ITSM platformsDemonstrable experience in prompt engineering and designing effective prompt strategies for LLMsExperience with cloud providers (AWS, Azure, GCP) and SaaS integration patternsStrong collaboration skills with IT, security, and business stakeholdersAbility to drive innovation and adoption of agentic automation at scaleWage TransparencyPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.Based on applicable legislation, the below details pay ranges in the following locations:California: $X/hour - $X/hour or $X - $X base salaryIllinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salaryWashington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salaryWashington DC: $X/hour - $X/hour or $X - $X base salaryOhio: $X/hour - $X/hour or $X - $X base salary This role is also eligible for the following:Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.Stock: This role is eligible to receive Restricted Stock Units (RSUs).Global benefits provide options for the following:Paid Time Off: earned time off, as well as paid company holidays based on regionPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placementFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employmentRetirement Plans: select retirement and pension programs with potential for employer contributionsLearning and Development: options for coaching, online courses and education reimbursementsCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing eventsWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.Life at DocuSignWorking hereDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.AccommodationDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.Applicant and Candidate Privacy NoticeStates Not Eligible for EmploymentThis position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.EEO StatementIt's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.EEO Know Your Rights poster