Job Title: Senior Operations Director
About the Role:
We are seeking a seasoned leader to oversee all internal operations for our division, ensuring seamless coordination and exceptional service delivery. The ideal candidate will be a dynamic professional with a strong focus on operational efficiency, team performance, customer relations, and strategic direction.
Key Responsibilities:
1. Operational Leadership: Oversee all internal operations, ensuring alignment with organizational strategies and targets. Develop and implement operational policies and workflows to improve efficiency and quality.
2. Team Leadership & Development: Lead, coach, and develop regional managers, setting clear KPIs and performance benchmarks. Foster a culture of collaboration and accountability.
3. Customer Relations: Ensure the highest standards of customer service are maintained across all touchpoints. Build and maintain strong relationships with customers to promote loyalty and satisfaction.
4. Activity & Performance Oversight: Drive operational efficiency and align activities with financial targets and KPIs. Monitor key metrics, identifying opportunities for growth and areas for improvement.
5. Recruitment & Talent Management: Oversee recruitment initiatives for critical roles, ensuring alignment with the organization's talent strategy. Oversee the onboarding process to ensure seamless integration of new hires into the team.
6. Input into Strategic Direction: Play a key role in shaping the long-term vision and growth strategy of the organization. Provide data-driven insights and recommendations to enhance operational and commercial effectiveness.
Essential Skills & Experience:
* Significant people management experience, with a demonstrated ability to lead and inspire teams.
* Strong ability to work to targets and manage performance metrics effectively.
* Outstanding communication skills, with the ability to engage stakeholders at all levels.
* Solid commercial awareness and ability to align operational activities with business objectives.
Desirable Skills & Experience:
* Previous experience in a healthcare-related environment is highly desirable.
* Familiarity with industry regulations and standards within the healthcare sector.
Key Attributes:
* Strategic thinker with a focus on delivering results.
* Proactive, hands-on approach to problem-solving and decision-making.
* Highly organized, with the ability to manage multiple priorities effectively.
Skills: Operations management, Leadership, Team management, Change management, KPI management, Performance Improvement, Operational activities