About the Role
At Panda, Ireland's largest waste management business, we invite you to join our team and build a career that champions environmental excellence while balancing tradition with innovation.
You'll be part of a supportive, close-knit team that values strong working relationships and looks out for one another.
We are committed to leading the way in waste management and recycling solutions across Ireland.
By embracing innovation and sustainable practices, we work together to protect the environment and create a greener future for generations to come.
Reporting Structure
Reports to: Line Manager
Responsible for: Coordinating the timely collection, transport, and disposal of waste to ensure efficient operations and high levels of customer satisfaction
Liaison with: All departments
Key Accountabilities
1. Route Planning & Optimisation
Plan, assign, and adjust daily waste collection routes to maximise efficiency
Use route optimisation software to ensure the most effective routes, considering traffic, weather, and collection schedules
2. Scheduling
Create and manage collection schedules for residential and commercial customers
Ensure all regular and special service requests are scheduled accurately
Adjust schedules to manage holidays, breakdowns, or emergency situations
3. Communication with Drivers
Maintain ongoing communication with drivers to ensure timely collections
Provide clear instructions on routes, customer requirements, and potential hazards
Manage real-time updates and changes to schedules
4. Customer support
Act as a key point of contact for customer queries and service issues
Resolve complaints, missed collections, and service requests in coordination with field teams
Inform customers of delays, route changes, or rescheduled services
5. Fleet Monitoring & Tracking
Monitor vehicle locations using GPS and tracking systems
Track driver performance, fuel usage, and route compliance
6. Problem Solving
Respond quickly to breakdowns, missed pickups, accidents, or traffic delays
Reassign resources or amend routes during emergencies or adverse weather
7. Compliance & Safety
Ensure operations comply with all relevant waste management and environmental regulations
Promote and enforce safety standards and best practices
Record and report incidents, accidents, or safety issues
8. Data Entry & Record Keeping
Maintain accurate records of routes, collections, fuel usage, maintenance, and driver hours
Support internal reporting, invoicing, and compliance requirements
9. Coordination with Operations & Maintenance
Work closely with operations and maintenance teams to schedule repairs and servicing
Ensure vehicles are roadworthy and properly equipped before dispatch
10. Waste Volume & Load Management
Monitor vehicle loads to ensure weight limits are not exceeded
Coordinate deliveries with transfer stations, landfills, and recycling facilities
11. Team Collaboration
Work with sales and customer service teams to meet customer service commitments
Liaise with recycling and hazardous waste teams to ensure correct handling of waste streams
12. Technology Use
Operate dispatch systems, GPS tracking tools, and communication platforms
Support drivers in using in-cab technology and mobile applications
Additional Duties
Attend meetings as required
Demonstrate commitment to Panda's values in all aspects of the role
Act as a positive ambassador for the business
I have received and read my Job Description and understand that it acts as a guide only to my duties and responsibilities and is not exhaustive; I agree to undertake any other duties deemed reasonable by the management.
Benefits
Competitive salary
Permanent, full-time position
20 days annual leave
Opportunities for career progression within Panda
Training and development support
Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve.
(DE&I Policy Statement)
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