Description
Ryanair is currently recruiting for a Senior Legal Claims Administrator and Coordinator to join Europe’s largest airline group. This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300 million guests per year within the next 10 years.
What You’ll Be Doing
Enhance claims processing, productivity and automation.
Collaborate with various stakeholders to optimise EU261 and all other claims process flows.
Undertake regular reviews of claims processes to monitor compliance with relevant legislation and internal guidelines.
Monitor claims MI to identify trends, risk to the business, and take active steps to identify and mitigate leakage and fraud.
Undertake regular audits, delivering reports and action plans for improvement and automation.
Deliver training in cost containment and claims fraud awareness across various teams.
Ad‑hoc duties/projects as required by Head of Revenue Audit & Fraud.
Requirements
2+ years experience in claims handling working with large volume and complex claims.
Knowledge of technical claims, procedures, and process.
Experience with aviation and EU261 knowledge highly regarded.
Fluent English, with excellent written and verbal communication skills.
Excellent analytical and problem‑solving skills.
High degree of initiative, strong interpersonal and excellent communication skills.
Benefits
Competitive salary.
Discounted and unlimited travel to over 250 destinations.
Defined contribution pension scheme – matched up to 5 % or €5,000.
Death in service benefit – up to 2 times of annual basic salary.
20 days annual leave – increasing to 22 days after 12 months and 25 days after 3 years of continuous service.
Option for up to 5 additional unpaid leave days per year.
Cycle 2 work scheme.
Unrivalled career progression.
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