Job Details: This role will be working with a major telco customer in Ireland. The Change Manager will work within the Operations team to co-ordinate network changes derived from projects, faults, or incidents. The Operations Back Office team is made up of highly skilled Technical Network Engineers, Technical Leads, and a Change Manager/Co-Ordinator. The responsibilities of the team include implementing all network changes (low, medium, high risk/complexity) on the network. Depending on the complexity and/or risk of service impact, changes are scheduled either within or outside of normal working hours. This is a hybrid role requiring 3 days per week in Dublin office. Roles & Responsibilities: Ownership of the technical change queue, ensuring network changes are made efficiently, with minimum risk. Assess conflicts to determine the most appropriate time to commit changes on the production network to avoid unexpected consequences due to a clash with another scheduled change. Work in close collaboration with the Operations Tech Lead to map Operations Engineers with the appropriate skill-level to small/medium/high complexity network changes. Co-ordinate, schedule and prioritise network Change Requests (CRQs) according to business objectives, ensuring adherence to key SLAs and KPIs. Participate as a major stakeholder at CAB and eCAB meetings Daily administration of the Operations Change Request Booking Tool to ensure all change requests are processed/accommodated. Chair the weekly Change Planning Meetings and weekly change prioritisation meetings, recording actions and updating relevant stakeholders i.e., Project Managers, Business Owners and create/circulate the change schedule. Facilitate for post change validation management Host post implementation reviews for any changes resulting in unforeseen impacts, documenting/sharing preventative measures to be taken to prevent recurrence. Required: Change manager experience in a technical network environment Good understanding of network principles and able to demonstrate having worked in similar environment Ability and confidence to be able to challenge people on upcoming environmental changes and assess the impact of proposed changes ITIL qualification and/or 4 years of proven experience of ITIL principles and methodology Project Management certification, MSP, PRINCE, PMP. Ability to work in a demanding environment and handle multiple competing priorities Ability to work efficiently both independently and as a team player to contribute to overall IP Networks Team effectiveness Skills: Change Management Project Management IP Networking Telecom Operations Management