Key Role in Escalated Customer Issues Resolution
As a crucial member of the Transfer Agency team, this role plays a pivotal part in ensuring escalated customer complaints are resolved to the highest standard.
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This position entails investigating and resolving complaints promptly within strict timeframes while maintaining professionalism and integrity. It is essential to handle all complaints in line with Regulatory requirements, accurately recording each case and providing detailed final responses to complainants.
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Responsibilities include:
* Investigate and resolve escalated customer issues promptly and professionally.
* Ensure all complaints are handled in accordance with regulatory guidelines.
* Maintain accurate records of complaints and provide comprehensive final responses.
The ideal candidate will have prior experience in consumer complaint cases and possess strong analytical skills to research and resolve enquiries effectively. Excellent communication and interpersonal skills are also essential for success in this role.
A collaborative and inclusive work environment offers opportunities for career growth and development. This dynamic team is committed to delivering an exceptional service to clients.
Required Skills and Qualifications:
* Understanding of regulatory complaint handling requirements and experience in consumer complaint cases.
* Strong analytical skills to research and resolve enquiries.
* Excellent communication and interpersonal skills.
Benefits:
This company offers a supportive work environment with opportunities for professional growth and development. The ideal candidate will be part of a dedicated team that prioritizes client satisfaction.
About the Role:
This key position requires a candidate with excellent communication and interpersonal skills, as well as a strong understanding of regulatory complaint handling requirements. Prior experience in consumer complaint cases is highly beneficial. The successful candidate will be able to maintain accurate records and provide comprehensive final responses to complainants.
Excellent Opportunity for Career Growth
Join a dynamic team committed to delivering exceptional service to clients. With a collaborative and inclusive work environment, this company offers opportunities for career advancement and professional development.
Why Choose This Company?
Our company prides itself on offering a supportive and inclusive work environment. With a focus on delivering exceptional service to clients, we prioritize our employees' growth and development. If you are a motivated individual looking to advance your career, join us today.