OverviewJoin to apply for the General Manager (M/F/X) role at Big Mamma Group. Dublin, Ireland – brand-new trattoria launch as part of La Squadra.ResponsibilitiesOperational Excellence: Ensure the smooth operation of the venue on a daily basis; create a warm environment with a smiling team attentive to customers.Act as a communication link between departments (front-of-house and kitchen) to ensure smooth flow of information.Propose ideas to improve the customer experience and maintain a continuous improvement mindset; help the venue maintain a high rating on social media.Manage privatizations with professionalism and precision.Ensure 100% positive resolution of customer complaints and resolve issues during service.Performance Analysis: Manage the consolidated P&L; ensure average spend per customer; alert and propose actions if the budget is not respected; manage optimized scheduling and people costs; ensure monthly inventory is completed.Management: Be exemplary in managing front-of-house and kitchen teams; maintain a motivated team with minimal turnover; supervise, motivate, and help the team succeed; energize the team and transmit Big Mamma’s values; coordinate with headquarters to create and lead a training program; participate in recruitment and HR follow-up; lead weekly management meetings with direct reports; identify and nurture talent.Our OfferHighly competitive salary + bonusFull-time role; 2 consecutive days off per weekPermanent contract; meal on shift; employee discountsContinuous training, team buildings and career opportunitiesGeographical mobility across all venuesAnd much moreEqual OpportunityBIG MAMMA is an equal opportunity employer. Qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, color, religion, national origin, disability, age or any other characteristic protected by law.Job DetailsSeniority level: DirectorEmployment type: Full-timeJob function: ManagementIndustries: RestaurantsLocation: Dublin, County Dublin, Ireland
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