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CEO: Senior Recruitment Expert / Making Recruiting Easier For Companies & Finding a Job Exciting for Bilingual Speakers
Customer Service Agent fluent German
Location: Cork, Ireland
Contract: 12 months via Bespoke Recruitment
Hybrid 50% office based p/month 50% work from home (per/month)
Responsibilities:
* Provide a timely, professional, and quality response to medical/pharmaceutical inquiries from customer (e.g. healthcare professionals, patients).
* Align to the standard and with a focus on customer experience (CX) and technical devices.
* Documenting all customer interactions (including enquiries, Product Complaints and Adverse Events) in the appropriate computer systems and following the appropriate business procedures to ensure regulatory compliance.
* Processing Replacement and Retrieval of specific products using the agreed processes with the relevant Vendors.
Requirements:
* Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
* Good written skills to succinctly, accurately and objectively respond to customers queries
* Fluent English and German speaker
* Able to respond flexibly and empathetically to customer needs, managing their expectations effectively while maintaining standards
* Use of databases and document management systems
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Customer Service
* Industries
Pharmaceutical Manufacturing
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