Role Overview
Cpl Healthcare in partnership with our client is currently recruiting an Area Service Manager (ASM) to work as part of the team with a dynamic Home Care Company. Our client offers homecare support and personal care to clients around Ireland; this position will be based in Donegal.
ASM is a senior management role reporting to the National Operations Manager. The position oversees Care Supervisors and Care Coordinators, ensuring high-quality service delivery across a designated region.
Key Responsibilities
* Lead and mentor the regional care team to deliver timely, high-quality services.
* Monitor service performance, implement corrective actions, and maintain system updates.
* Optimize work schedules and achieve gross margin targets.
* Develop processes and reporting tools for real‑time service monitoring.
* Oversee client onboarding and service contract setup.
* Recruit, train, and manage care staff to meet growth demands.
* Handle service issues, liaise with HSE, and attend related meetings.
* Ensure compliance with company policies, regulatory standards, and training requirements.
* Manage administrative tasks, performance reporting, absenteeism, and staff turnover.
* Participate in out‑of‑hours coordination as per rota.
Qualifications
* Essential: Level 6 or higher in Health & Social Care.
* Desirable: Additional relevant education or training.
Experience & Skills
* Previous management experience in health/social care (older people or disabilities).
* Office and field team management experience.
* Budget management and commercial acumen.
* Strong communication, problem‑solving, and time‑management skills.
* Ability to lead teams, influence stakeholders, and adapt to change.
Personal Attributes
* Self‑motivated, resilient, and results focused.
* Strong leadership and interpersonal skills.
* Flexible, able to travel, holds a clean driving license.
For further information please contact Keelin on 0879319047 / keelin.moore@cplhealthcare.com
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