The Muckross Park Hotel & Spa, part of the iNUA Collection, is looking for a highly motivated and experienced Head Concierge to join our teamAs Head Concierge, you will be the heart of our guest experience. You will lead a dedicated concierge team, ensuring seamless service and exceeding guest expectations at every touchpoint.Your responsibilities will include:Overseeing all concierge operations, including itinerary planning, restaurant reservations, activity bookings, and guest transportation.Building and fostering strong relationships with guests, anticipating their needs and exceeding them.Managing a team of concierges, providing coaching and ensuring exceptional service delivery.Maintaining a deep understanding of the local area, recommending hidden gems and creating bespoke experiences for guests.Upholding the high standards of The iNUA Collection brand.Who We Are Looking For:A minimum of 3 years of experience in a hotel head concierge role.Proven ability to lead and motivate a team, fostering a positive and collaborative work environment.Exceptional communication, interpersonal, and organisational skills.A passion for exceeding guest expectations and creating unforgettable experiences.Strong knowledge of the local area and its offerings.What We Offer:Competitive salary and benefits package.The opportunity to join a growing hospitality group.A work environment that values creativity, initiative, and guest service excellence.The chance to be part of a team dedicated to providing exceptional experiences.Employee discounts across our hotels for you, your family and your friends.Paid Maternity/ Paternity Leave.Free Parking.Join The Muckross Park Hotel & Spa and be part of creating lasting memories for our valued guests