PURPOSE OF THE JOB
To manage the day to day operation of the hotel bars and to report to Senior Management. Ensuring that the highest possible standards are delivered to customers and guests alike at all times.
MAIN RESPONSIBILITIES
Customer Service:
* To ensure the highest standard of excellent customer service is offered to all of our guests.
* To ensure that all staff is trained and competent in the work they carry out.
Daily Operations
* To liaise with Management to co-ordinate requirements for your daily duties.
* Manage and direct all team members in the F&B bar outlets whilst on shift
* Be a presence continuously on the floor during peak times ensuring guest satisfaction.
* Assist in any department that may need help throughout your shifts
* A hands on approach to all shifts
* To be actively involved in the promotion and up selling of the Hotel.
* Point of contact for all bars during your shift
* The smooth operation of the Hotel during your shifts taking a hand-on approach in all areas
* Daily tasks are completed for your shift and an effective Passover is carried out with the next manager coming on duty.
* Responsible during your shift for the health, safety and security of guests and employees of the hotel.
* Problem solving and prevention during your shifts
* Responsible for stock takes and ensuring orders are completed on time with high level of attention to ordering/stock levels.
General
* To ensure that the standards of quality are being achieved in each department of the hotel.
* Provide a sound business initiative by looking for opportunities to increase profits and sales through out the Hotel.
* To communicate effectively at all levels, including attending management meetings
* Manage, motivate and train employees within the department thereby ensuring a high standard of service/control in all areas
* Accidents and sickness to be reported as per company policy
* To react to changes in business levels to ensure department costs and expenses are controlled.
* To implement company procedure in the event of fire or emergency.
* To implement and maintain hygiene standards as set out by the Company.
* To adhere to company Health and Safety policy and current Health and Safety legislation.
* To be fully aware of and adhere to security procedures laid down by the hotel and company.
* To report any problems re: failure of machinery and small equipment to the Maintenance Department and to follow up and ensure the necessary work has been carried out.
* To take part in company internal and external training as required.
* To carry out any reasonable requests by Management / Company.
* Report daily operating issues to Management.
* To carry out any additional requirements as required by Management.
Job Types: Full-time, Permanent
Pay: €32,000.00-€35,000.00 per year
Benefits:
* Company events
* Employee assistance program
* Employee discount
* Flexitime
* Food allowance
* On-site parking
* Wellness program
Ability to commute/relocate:
* Castletroy, Limerick, CO. Limerick V94 YOAN: reliably commute or plan to relocate before starting work (required)
Experience:
* Food & Beverage: 2 years (required)
Work Location: In person