In these roles you will be responsible for:
Front line support for Opera PMS (Cloud & On-Prem) and other Wyndham approved PMS incidents & tickets
Manage customer reported, automated and human generated alerts relating to service status as first responder, acknowledge them, take corrective action following standard operating procedures
Understanding of the following monitoring concepts: Infrastructure, systems, application health, system availability, latency, performance, and end-to-end monitoring.
Exchange online (Mailbox creation, management, migration, mail-flow etc.)
Basic knowledge in Networking (TCP/IP, DNS)
Should be versatile in problem solving and resolve complex issues ranging from OS and application faults to creatively improving solution design
Requirements for this role include:
Preferably with a college degree in Hospitality Management, or equivalent
With excellent personal presentation and interpersonal skills, good problem-solving ability and be proficient in Hotel property management systems, in particular Opera and other PMS.
Fluent in reading, writing and spoken English language skills.
Fluent in reading, writing and spoken Arabic language skills.
Strong administrative skills are essential, with outstanding demonstrated coaching and development skills.