Join to apply for the Service Booking Advisor/ Receptionist role at Spirit Motor Group
About the Company
Spirit Motor Group is one of Ireland's largest automotive retail groups, with nine locations and a wide selection of new and used cars and commercial vehicles. Established in 2004, we are proud to represent some of the world's most celebrated brands, including Jaguar, Land Rover, Volvo, Ford, KODA, SEAT, and Volkswagen Service.
Roles and Responsibilities
* First point of contact for customers and visitors arriving at the showroom
* Report to the Service Manager
* Check vehicles in and out of customers' vehicles
* Process payments and invoicing
* Provide a great welcome to customers at entry
* Answer the main switchboard, directing calls and coordinating service bookings
* Sheduling customer cars into the workshop based on availability
* Direct customers to the waiting area and provide refreshments while waiting for their service person
* Provide directions to service and parts departments
* Receive, sort, and distribute incoming post and deliveries
* Keep up-to-date with company events, promotions, and special offers
* Answer simple customer enquiries
* Direct customer queries and complaints to the appropriate department
About You
* At least 1 year experience in a busy customer-facing reception role
* Experience dealing with customers, meetings, greetings, and responding to queries over phone and in person
* Excellent organisational skills and ability to multitask and problem solve
* Ability to communicate at all levels
* Good administration and time management skills
* Enthusiasm for a career in customer service
* Working knowledge of vehicle management systems (e.g., Keyloop, Kerridge, Autoview)
* Flexible and have a can‑do attitude
* Excellent communication skills with fluent spoken and written English
Reward Package
* Full‑time permanent contract with a leading motor group in Ireland
* Competitive salary
* 22 days paid annual leave
* Contributory pension plan
Benefits
* Bike to work scheme
* Company pension
* Employee assistance program
* Employee discount
* On‑site parking
Dublin, County Dublin, Ireland
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