Job Title: Horticultural Installations Team Lead
Reports To: Operations Manager
Employment Type: Full-time
Location: Dublin, D11
The Horticultural Installations Team Lead is responsible for overseeing the installation of interior plant displays, while actively engaging with clients to ensure their needs and expectations are met.
Founded in Dublin in the 1960s by Noel Caffrey and proudly passed down through generations, the Universal Floral family business has built a strong reputation for transforming workplaces across Ireland and beyond. We work with organisations to create environments that are more productive, welcoming, and sustainable - bringing everyday spaces to life through thoughtful, nature-led design.
As we continue to grow, we’re looking for talented individuals to join our team. You’ll be part of a company that blends decades of experience with fresh thinking, delivering biophilic design solutions ranging from vibrant office planting to striking roof gardens and living walls. If you’re passionate about creating inspiring spaces and want to contribute to a business with deep roots and a forward-looking vision, we’d love to hear from you.
Serving as a key link between the sales and operations teams, this role ensures clear communication, smooth project handoffs, and alignment from design through execution.
At Universal Floral, we believe that thoughtfully designed planting does more than just enhance aesthetics, it transforms workplaces. Our installations improve employee wellbeing, boost productivity, elevate brand perception, and create more welcoming, inspiring spaces for both employees and visitors.
Key Responsibilities
Interior Plant Installations
Lead the end-to-end process of the installation of indoor plant displays and seasonal rotations
Actively involved in physical installation, including frequent lifting (pots, soil, plants), bending, standing, and working on-site for extended periods
Oversee soil preparation, container setup, drainage, and irrigation as needed
Maintain plant health through proper handling and installation techniques
Operational Coordination
Act as the link between sales and operations teams to ensure seamless project execution
Track project timelines and ensure efficient execution
Review project scopes, proposals, and design intent from the sales team and translate them into clear installation plans
Provide feedback to sales on feasibility, plant selection, timelines, and site conditions
Ensure accurate handoff of client requirements, site details, and expectations to the operations team
Communicate project updates, changes, and challenges between teams in real time
Support pre-installation site visits and collaborate on client consultations when needed
Quality & Client Experience
Ensure all installations meet design intent and quality standards
Conduct site checks and resolve issues proactively
Represent the company professionally during client-facing installations
Act as a key point of contact on site, responding professionally to client queries and providing updates where required
Supervise and guide installation technicians to ensure work is completed to company standards, on time and safely
Plan and assign daily work schedules for installations and seasonal rotations
Train team members on interior plant care standards and installation procedures
Monitor performance and address any issues related to quality or productivity
Assist in the recruitment, onboarding, and training of staff
Foster a positive, professional, and safety-first culture across all teams, including subcontractors
Requirements and Experience
A qualification in horticulture with relevant experience or at least four years’ practical experience in a maintenance or similar operational role
Advanced knowledge of plant care, pest control and interior landscape management
Experience leading or supporting a team in an installations or horticulture environment
High attention to detail with a strong quality mindset
Confident communicator with experience dealing directly with clients
The ability to act as a link between sales and operations, ensuring clear communication and smooth project delivery
The ability to work independently and manage time effectively
Strong problem-solving skills, with the ability to evaluate onsite challenges, think clearly under pressure, and identify escalation patterns to maintain high-quality outcomes
Full, clean EU driving licence
This role will involve safely performing manual handling and installation-related tasks.
Please note, this role requires you to attend our warehouse in Finglas (daily) and travel to client sites in Dublin and nationwide.
Other organisations call this role Horticulture Team Leader, Installation Team Leader, Horticulture Installations Manager, Horticulture Supervisor, Plant Installations Manager, Horticulture Operations Team Leader, Horticulture Project Supervisor, Interior Planting Manager, Horticulture Site Supervisor, Plant Services Team Leader, Installations and Maintenance Team Leader, Horticulture Project Team Leader.
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