We are a rapidly growing software provider and progressive business that offers a variety of digital banking solutions for its customers and organisations all over the world.We are now looking for aCustomer Support Agent & KYC Analystto join one of the leading companies in the Financial Services industry. This role requires workingnight shifts(11:00 PM – 08:00 AM).Responsibilities:Handle customer complaints, provide timely and appropriate solutions, and follow up to ensure resolution via chat, email, or occasionally phone support.Maintain detailed records of customer interactions, inquiries, comments, and complaints.Troubleshoot customer issues and escalate to the appropriate teams when necessary, using platforms like Slack.Review and analyze customer information to ensure compliance with regulatory requirements and company policies.Conduct thorough due diligence checks on new and existing customers to ensure compliance with KYC and AML regulationsRequirements:Fluent proficiency in both spoken and written in any European language.Strong problem-solving skills with the ability to provide reasonable solutions to customers.Prior experience in customer-oriented or KYC roles is preferred but not essential.Excellent written and verbal communication skills in English.Strong customer service skills, including empathy, patience, and problem-solving abilities.Familiarity with customer service software and tools.Ability to work independently and as part of a team in a fast-paced environment.Flexibility to work night shifts (11:00 PM – 08:00 AM), as well as weekends and bank holidays, to support customers in different time zone.Preferred Qualifications:High school diploma or equivalent; college degree preferred.1+ years of experience in customer service, preferably in a global support environment.Excellent communication and interpersonal skills.