Overview
As a Contract Manager at HubSpot, you will be responsible for handling all assigned customer contracts, communicating with customers and internal colleagues to resolve inquiries and execute renewals, and managing a high volume of account-related tasks to maximize customer investment.
Responsibilities
* Negotiate value-driven renewals and contract changes while ensuring a superb customer experience.
* Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities.
* Collaborate with Sales Representatives, Customer Success Managers, and Management to execute the contract renewal process and ensure a positive experience for the customer.
* Establish cooperative working relationships with customers.
* Lead forecasting discussions and pipeline reviews with internal colleagues.
* Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks.
Qualifications
* Are fluent in English and French
* Healthy negotiation or sales experience
* Are passionate about creating a great customer experience
* Solve problems with curiosity and creativity
* Seek to understand multiple perspectives in a situation
* Prior account management and/or customer retention experience
* Show clear communication skills with the ability to effectively lead a phone conversation
* Possess prioritization and organizational skills with attention to detail
* Embrace a dynamic and motivating environment
* Invest in relationships with customers and colleagues
* Contribute to a positive team environment of equality and inclusion
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
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