Production Equipment Europe is a leading industrial distributor supplying over 90,000 products to customers nationwide. We are currently recruiting for a Customer Support/ Sales Specialist, to work at our head office in Galway to play a critical role in maintaining and providing resources to the growing number of customer clients internationally.
Responsibilities
* Develop good business relationships with new and existing customers.
* Processing customer purchase orders and enquiries.
* Manage and process customer enquiries by both phone and email.
* Identify opportunities to up and cross sell products as per customer requirements.
* Inform customers on the technical benefits of our products.
* Work and support external sales colleagues to ensure high level of customer service.
* Recognise, document and elevate customer issues or trends following appropriate communication and escalation channels where required
* Stay up to date on product knowledge and keeping up to date on product material.
* Weekly & Monthly reporting through SAP
Skills & Experience
* Ideally 2 years experience in a similar customer support role.
* Technical and or Production experience is a distinct advantage.
* Experience of using SAP or another ERP system preferred.
* Experience working with multinational organisations would be preferred.
* Ability to identify customer needs and maximise sales opportunities.
* Confidence to discuss the benefits and features of our products.
* Good communication, organisational and administration skills.
* Flexible and Pro-active attitude.
* Ability to embrace new ideas / initiatives when they arise.
* Ability & Desire to deliver first class customer service.
#J-18808-Ljbffr