Early Arrears Team- Customer Service Executive
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Company Description
Mars Capital prioritizes understanding our borrowers' circumstances to help them regain long-term financial stability. Part of Arrow Global Group, a leading European investor and asset manager in non-performing and non-core assets, operating across five countries and servicing over 9 million accounts. Our purpose is building better financial futures.
We offer a competitive salary, attractive benefits, an incentive scheme, and engaging employee programs. We are an equal opportunities employer, CBI regulated, conducting comprehensive pre-employment checks.
Job Description
We seek a dynamic collection professional to join our Pre and Early Arrears team, supporting our growth. The role involves managing a portfolio of mortgage customers, conducting financial reviews, and proposing sustainable resolutions while prioritizing customer care.
Responsibilities
* Manage a shared portfolio, ensuring progress towards resolutions.
* Draft credit reports and present to credit committee.
* Accurately record information on systems.
* Handle communications professionally and efficiently.
* Comply with policies, regulations, and deadlines.
* Engage with customers proactively, including vulnerable customers.
* Support MI production for management.
* Contribute to team meetings and risk management.
Skills
* Excellent communication skills.
* Negotiation and financial analysis expertise.
* Adaptability and motivation.
* Ability to work under pressure in a fast-paced environment.
* Teamwork and collaborative skills.
* Debt resolution and underwriting experience.
Experience & Qualifications
* Arrears management across asset classes including CCMA, CPC, SME.
* Experience in underwriting or debt resolution.
* APA qualification minimum; degree in Finance, Accountancy, or related field preferred.
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