JOB PURPOSEThe Customer Account Executive is responsible for managing assigned customer accounts to ensure cost-effective and efficient operations. This role involves building strong customer relationships, understanding their needs, and developing strategies to deliver an exceptional order management experience.KEY ACCOUNTABILITIESThe primary duties of the Customer Account Executive position are:Responsible for product knowledge and corresponding site standards and be able to make determinations of how to match the customer's requirements and business needsMaintain open and direct communication with customers to ensure a complete understanding of their needs and requirementsProactively identify issues that may inhibit customer satisfactionProcess orders received from customers and sales team on a timely basis, using various technological applicationsProvide prompt communication to the customer regarding existing challenges meeting requested ship datesTrack orders and initiate changes per customer or sales requests to ensure on-time deliveryAnalyse inventory levels and ensure customers move finished goods and raw materials in line with agreed schedules/forecasts to prevent stock‑outs and ageing stock.Act as a liaison between customers, Production Planning/Team and logisticsProactively manage exceptions and be able to use discretion and influence to mitigate costsProvide market intelligence to the business by visiting customers to develop relationships and become educated on the needs of their businessWork both independently and with the business unit team to manage customer needsParticipate in a collaborative, team planning process; measuring and developing actionable improvement plans for key performance metricsProvide short-term plan adjustments as necessary in response to unexpected eventsDevelop and maintain a relationship with customers to ensure product availability and zero stock-outs of critical SKU'sUtilise data from various sources for optimal decision makingContribute to continuous improvement within the teamOn-Time Shipment (OTIF), Customer Satisfaction, Track and reconcile weekly/monthly metrics versus established targets.DESIRABLE QUALIFICATIONS, KNOWLEDGE AND SKILLS3rd Level qualification – preferably in one of the following disciplines: business, supply chain, or marketing.Experience in customer service, account relationship and order managementStrong problem solving and verbal skills with the ability to communicate with all levels.High-level proficiency in MS Excel, Word, PowerPoint.Ability to work with cross-functional team partners to resolve issues to maintain customer satisfactionWork proactively to complete all tasks timely, accurately, and completelyExperience to anticipate customer requirements and integrate requirements into supply chain practices with a strong customer focusSelf-motivated and eager to take on new challenges